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One airport here in the UK often puts the status of the outbound flight to Final Call even before the inbound has landed, just to hurry passengers to the gate, where they then have to wait for 30 minutes or more.
Well, this is pretty fast, actually: I have been travelling a lot from Europe to Atlanta, and my average waiting time is more than 1 hour (up to 2 hours in bad days).
Atlanta is the worst airport I have ever seen (having to collect you lugages, than to drop them again to take a sort of tube, and then collect them again is an example of bad airport ergonomy...).
Anonymous from Europe
Yes, I am bragging about our airport. It is consistently rated in the top 5 airports in the country. Because they constantly innovate and are always investing in new screening, baggage and other technology.
But also to point out other airports, TSA and airlines can do much better...
...and that each of us can make a difference. Once at LAX only 2 X-Ray machines were open when 4 should have. I called for the TSA supervisor and showed him the $ 2.50 charge on our tickets and said there was no reason the other lines should not be open given the money we were all paying for the additional security. He opened another line. Another time the line was so long that I called SW reservations and had them connect me to their airport ops and told them half their planes would be delayed if they did not investigate what was wrong.
I was recently at Heathrow and the process is so broken - they only allow one hand bag (so add even more time at the arrival airport), you go through 2 passport checks, and 2 X-Ray's (one specifically for shoes). Last year I transited through Paris Charles de Gaulle twice - flew in on Delta, flew out on Delta. Ended up, we flew out on same equipment. Yet we were bused to a satellite terminal 25 feet away, made to go through security again, then walk back on tarmac onto same plane. Tell me that busing, and worse the walking back adds to security.
I am all for better security. But most airports the actual security takes a minute or a minute or a half. I wish it was 5 minutes. The rest of the lines can be fixed with better process and technology. But till us customers scream, all the waiting around will be sold as "security" time...
BTW - there is plenty of technology that can be deployed - see link below (and I wrote this 15 months ago, so things have evolved even more..at San Jose this week, I saw the Clear program machine but hardly anyone was using them.SFO has had it for a while now)...
http://dealarchitect.typepad.com/deal_architect...
http://dealarchitect.typepad.com/deal_architect...
The best time I've ever had though was using one of the empty courtesy wheelchairs at Logan. I road that thing around the airport for near 3 hours due to delays. I have EVDO, so I rarely get completely bored, but I realized something that every airport should have: a gym.
If we had gyms at the airports, I don't think a lot of people would mind being delayed. Get a quick work out in, burn off some of that travel food, and then be on your way.
Anyone have a similar idea for what airports need to keep people more entertained during delays?
3 hours international reason, security, post 9/11 has added an easy hour & made the terminal experience very unpleasant ( vs just unpleasant ).
I recently tried one of those aweful looking neck pillows & swear by them now, avoiding jet lag to me relies primarily on relaxing, sleep when you can, keep track of the destination time, but don't push sleep patterns, if you feel tired sleep ( before around midday destination time ).
Is EVDO widely available overseas?