Scobleizer - Latest Comments in Dear Steve Jobs

Re: Dear Steve Jobs

Andy Winters — Wed, 08 Oct 2008 00:02:19 -0000

How has the reliability of the phone been? Any major issues? I was considering changing networks to get on board, but I want to make sure it's worth the premium you pay for it.

Re: Dear Steve Jobs

John Maas — Sun, 13 Jul 2008 14:01:17 -0000

Mods would be nice. I like the video idea!

Re: Dear Steve Jobs

Hanii Puppy — Mon, 14 Apr 2008 16:14:53 -0000

I think apple listened to you ;) :P

Re: Dear Steve Jobs

Macslut — Thu, 13 Sep 2007 17:45:44 -0000

Personally I couldn't be happier with my iPhone (purchased on day 1). The one thing that kind of surprised me is that I thought Apple would've done more software updating by now.

Re: Dear Steve Jobs

guy stanzione — Tue, 11 Sep 2007 10:07:58 -0000

To Whom It May Concern

I have a warranty complaint with an Apple Ipod Video, that I purchased for my kids. I haven't had any luck with local store managers or the one Customer Service Representative I was able to reach.

There seems to be a customer disconnect with little common sense driving warranty decisions.

I am attempting to find an avenue, to get my complaint in front of the nose (so to speak) of Steve Jobs.

Do you have any suggestions on how I can get Mr Jobs attention?

*_I have several lengthy emails and letters but, In a nut shell::_*
The Crux of my complaint is that I have an 8 month old video ipod that will no longer sync with the computer. I have a total of 4 ipods (purchased over the last two years) at present. Two minis with dead batteries after 2 years, and a recent nano. When we brought the video ipod in, for replacement or repair under warranty, the store manager said the ipod had been abused. The ipod had a small dent in the top corner and a mark in the white plastic. They were indications that the ipod had been dropped, but not abused. After all, 90 % of the owners of ipods are kids. I had a new video ipod that I had bought 5 minutes earlier, while my son was having the non responsive video looked at by the Genius. Apple has been so focused on the "damage aspects" of the video ipod that they are unwilling to consider the possibility, that the ipod Logic board is defective. They are trying to get out of a warranty replacement rather then trying to keep a customer satisfied. That is, a customer that has purchased 4 ipods with a future potential of many more Apple products. I returned the new video ipod, after the store manager would not replace the non functioning ipod. Where is the business sense logic? I had a new ipod on the counter and the store manager took it back, losing a new sale, but was not going to replace the non functioning unit, come hell or high water. Where's the sales training and more so, customer service common sense?

Thanks
Guy Stanzione

Re: Dear Steve Jobs

iPodBitch — Sun, 09 Sep 2007 01:41:20 -0000

Give me some comments about the crappy Zune.

Re: Dear Steve Jobs

Dror Gill — Fri, 07 Sep 2007 17:43:39 -0000

Great post, Scoble - I really liked it. In fact, I liked it so much, I turned it into a song - see http://blog2song.blogspot.c...

Dror.

Re: Dear Steve Jobs

jeremy — Fri, 07 Sep 2007 16:17:39 -0000

Of course when the 3g comes out that'll all change. I'd take the money personally, and let the hackers find a way to get those features working.

Re: Dear Steve Jobs

Wolfie — Fri, 07 Sep 2007 14:38:42 -0000

It's a phone. All I want to be able to do is make calls. I don't need the rest of it.

And for anyone who's sore at losing $200, you should have waited. You never get the best deal on launch day!

Re: Dear Steve Jobs

Andrew — Fri, 07 Sep 2007 13:34:40 -0000

I’d like an iPhone where software developers can go to town and play.

Great thought.

Re: Dear Steve Jobs

mikecane — Fri, 07 Sep 2007 10:13:38 -0000

You should have added ebooks to that list.

http://mikecane.wordpress.c...

Re: Dear Steve Jobs

Kosso — Fri, 07 Sep 2007 08:12:18 -0000

I think it's hilarious that these people will go and spend their $100 for products that will themselves soon cost less!

ha! :)

Re: Dear Steve Jobs

Steve Jobs — Fri, 07 Sep 2007 06:58:14 -0000

I am sorry I took your money...did I take your money? or actually you gave to me volumteerily? actually you were very feeling *extremely* happy after giving me your money.

Why should I apologize anyway? I didn't apologize two month ago when I pocketed the money-by the way why didn't you submit a complaint 2 month ago?....DOH!

Steve J. simpson
From Springfield

Re: Dear Steve Jobs

Mike Abundo — Fri, 07 Sep 2007 04:38:20 -0000

Yup, openness adds value -- in this case, $100 worth of value.

Re: Dear Steve Jobs

Kid — Fri, 07 Sep 2007 04:21:09 -0000

This iphone bashing hype is really starting to get annoying. It's just too obvious now that you are only criticizing Apple to get a piece of the internet action surrounding the iPhone.

Anyways, you are just going to have to accept that not everyone's interested in SDK's or Java (who wants that crap on his phone anyway). So the lack of these technologies does NOT make it a bad product.

Besides, why judge a products by its weakest points? That would be liking hating you because of the sweater you're wearing on the picture above.

Re: Dear Steve Jobs

Tom Robinson — Fri, 07 Sep 2007 04:01:21 -0000

"One where we can build apps that talk to the accelerometer in the iPhone."

Funny you should mention that... I just posted this little demo video I made of an app that sends the accelerometer data from the iPhone to a computer for display and other fun stuff:

http://tlrobinson.net/blog/...

Re: Dear Steve Jobs

anon — Fri, 07 Sep 2007 03:28:48 -0000

"I’d like an iPhone where software developers can go to town and play."

Please stop whining. An open development platform to "go to town and play" doesn't mean gcc and a C IDE or a Cocoa toolbox. Do you even know how to use any of these?

I didn't think so.

Apple gives developers a full-featured, AJAX and WYSIWYG-enabled web browser. NO OTHER PHONE VENDOR OFFERS THAT - and this is a young developer platfrom that is, as yet, accessible to fairly young/beginning programmers for building apps - you could do it. Web apps today are like the golden age of computing (before satansoft) in the early 80s.

The only thing the iphone is missing is flash... but that's Macromedia/Adobe's draconian licensing scheme, not Apple's. It's the same problem Sony has with flash on the PSP and Nintendo has on the Wii.

Re: Dear Steve Jobs

Albert Willis — Fri, 07 Sep 2007 02:24:06 -0000

I wouldn't be surprised to see an SDK from Apple in 2008. However, they're going to release it when it's ready and is supportable and not until, which I'm

It makes no sense to want Apple to implement Java on the iPhone--that's just nuts. The frameworks on the iPhone already do everything that Java would have done if it were implemented and probably lots more.

No need for Flash when you have H.264 for video (and hardware decoding built-in) and web 2.0 goodness via Safari.

Re: Dear Steve Jobs

carleser — Fri, 07 Sep 2007 01:32:14 -0000

APPLE is NUTZO

Re: Dear Steve Jobs

foo boo — Fri, 07 Sep 2007 01:13:25 -0000

Yawn.

Maybe what you should be watching for food on a stick.
http://digg.com/videos/peop...

Re: Dear Steve Jobs

Peter S Magnusson — Fri, 07 Sep 2007 00:28:00 -0000

Lol! SDK ain't gonna happen anytime soon. But good try! :-)

Re: Dear Steve Jobs

Derick — Thu, 06 Sep 2007 22:49:39 -0000

Wow... here's something I never thought I'd say:

I agree with you 100%, Robert....

Re: Dear Steve Jobs

Some Guy — Thu, 06 Sep 2007 22:21:05 -0000

Flash and Java are bugs, not features.

Re: Dear Steve Jobs

BJ Upton — Thu, 06 Sep 2007 22:11:27 -0000

Yes, since Apple is so well known for its open platforms, right?

:rolls eyes:

Not gonna happen.

Apples success in this makes it *less* likely that they'll open stuff, not more.

Re: Dear Steve Jobs

robertaccettura — Thu, 06 Sep 2007 22:08:34 -0000

You don't want flash. Flash will kill the battery life, and yes it will be used in ads, so fat chance on just avoiding them if you care about battery life.

Apple pushes h.264/AAC encoding for a reason: hardware encoding is very efficient. They want to ensure you can get as much battery life as possible or they will be criticized for the poor battery life.

Flash sucks when you care about laptop battery life. Will hurt even more on your phone.